Privacy policy

Effective Date: June 17, 2026

1. Introduction
TERRA ELMNT ("we," "us," or "our") operates elmnthealth.com (the "Site"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it.
By using our Site or purchasing our products, you agree to the collection and use of information in accordance with this policy. If you do not agree with its terms, please discontinue use of the Site.

2. Information We Collect
2.1 Information You Provide Directly
We collect information you provide when you:
• Create an account or place an order (name, email address, shipping and billing address, phone number)
• Subscribe to our email list or promotional launch notifications
• Contact us for support or customer service
• Apply to or participate in our affiliate program
• Submit a product review
2.2 Information Collected Automatically
When you visit the Site, we automatically collect certain technical information, including:
• IP address and approximate location (city/region level)
• Browser type, device type, and operating system
• Pages visited, time spent on pages, and referring URLs
• Clickstream data and purchase behavior
• Cookies and similar tracking technologies (see Section 6)
2.3 Information from Third Parties
We may receive information about you from third-party services we use to operate our business, including:
• Payment processors (Stripe, Shopify Payments, PayPal, Apple Pay, Google Pay, Shop Pay)
• Shipping and order tracking services (AfterShip)

• Marketing and analytics platforms (Meta/Facebook Pixel, Google Analytics, TikTok Pixel)
• Email service providers
• Affiliate tracking platforms

3. How We Use Your Information
3.1 To Fulfill Orders and Provide Services
• Process and fulfill your purchases
• Send order confirmations, shipping notifications, and tracking updates
• Respond to customer service inquiries and resolve disputes
• Manage your account
3.2 To Communicate With You
• Send promotional emails, product launches, and exclusive discounts (only if you have opted in)
• Send SMS messages for cart reminders and order updates (only if you have opted in via text or checkout)
• Notify you of changes to our policies or products
• Respond to your questions or requests
3.3 To Improve Our Business
• Analyze browsing and purchasing patterns to improve the Site and product offerings
• Conduct market research and product development
• Monitor and prevent fraud or unauthorized activity
3.4 Legal and Compliance
• Comply with applicable laws, regulations, and legal processes
• Enforce our Terms of Service and other agreements
• Protect the rights, property, and safety of TERRA ELMNT, our customers, and others

4. How We Share Your Information
We do not sell your personal information. However, some of our advertising and analytics tools may be considered "sharing" personal information under certain privacy laws because they help us deliver targeted advertising. Where required, you may opt out of this sharing through our cookie settings, "Do Not Sell or Share My Personal Information" link, or Global Privacy Control signal.
4.1 Service Providers

We share information with trusted third-party service providers who assist in operating our business (e.g., payment processors, shipping carriers, email platforms, analytics providers). These parties are contractually obligated to protect your information and may only use it to perform services on our behalf.
4.2 Affiliate Program
If you participate in our affiliate program, limited information (such as referral tracking data) may be shared with our affiliate platform provider to calculate and pay commissions.
4.3 Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email or prominent notice on the Site of any change in ownership.
4.4 Legal Requirements
We may disclose your information if required to do so by law, court order, or governmental authority, or if we believe in good faith that such disclosure is necessary to protect our rights, your safety, or the safety of others.

5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. Specifically:
• Order and transaction records are retained for a minimum of 7 years to comply with applicable tax and accounting obligations.
• Email and SMS marketing preferences are retained until you unsubscribe or request deletion.
• Account information is retained while your account is active and for a reasonable period thereafter.
When we no longer have a legitimate need to process your information, we will delete or anonymize it.

6. Cookies and Tracking Technologies
We use cookies, pixel tags, and similar technologies to enhance your experience, analyze traffic, and support our marketing efforts.
6.1 Types of Cookies We Use
• Essential cookies: Required for the Site to function (e.g., shopping cart, login sessions).
• Analytics cookies: Help us understand how visitors interact with the Site (e.g., Google Analytics).
• Marketing cookies: Used to deliver relevant ads on third-party platforms (e.g., Meta Pixel, TikTok Pixel).
• Cart abandonment cookies: Used to track items placed in your cart, including abandoned carts. This information may be used to send cart reminder messages via email or SMS.
6.2 Your Cookie Choices

Most browsers allow you to control cookies through their settings. You can also opt out of certain marketing tracking through the following:
• Google Analytics Opt-Out: tools.google.com/dlpage/gaoptout
• Meta/Facebook Ad Preferences: facebook.com/ads/preferences
• Network Advertising Initiative: optout.networkadvertising.org
Please note that disabling certain cookies may affect the functionality of the Site. Additionally, while your browser may allow you to transmit a 'do not track' signal, our Site is not currently designed to respond to such signals.

7. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
7.1 All Users
• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request that we delete your personal information, subject to legal retention obligations.
• Opt-Out of Marketing: Unsubscribe from promotional emails or SMS at any time via the unsubscribe link in any message or by contacting us directly.
7.2 California Residents (CCPA/CPRA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:
• The right to know what personal information is collected, used, shared, or sold.
• The right to delete personal information we have collected.
• The right to opt out of the sale or sharing of personal information. We do not sell personal information.
• The right to non-discrimination for exercising your privacy rights.
• The right to limit the use of sensitive personal information.
To submit a CCPA/CPRA request, please contact us at the information in Section 10.
7.3 European / UK Users (GDPR / UK GDPR)
If you are located in the European Economic Area (EEA) or United Kingdom, you have rights under the General Data Protection Regulation (GDPR) or UK GDPR, including the right to data portability, the right to restrict processing, and the right to lodge a complaint with your local supervisory authority.
Our legal bases for processing your data include: performance of a contract (fulfilling your order), legitimate interests (fraud prevention, analytics), consent (email and SMS marketing), and compliance with legal obligations.

8. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our Site is hosted on Shopify, which maintains industry-standard security certifications (PCI-DSS Level 1 compliance for payment processing).
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

9. Children's Privacy
Our Site and products are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately and we will take steps to delete such information.

10. Third-Party Links
Our Site may contain links to third-party websites (such as social media platforms, affiliate partner sites, or product review platforms). We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we do, we will revise the Effective Date at the top of this policy. We encourage you to review this policy periodically.
For material changes that significantly affect your rights, we will provide prominent notice on the Site or notify you directly by email.

12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please
contact us:
TERRA ELMNT
560 South 100 West Street, Suite 15, Provo, UT 84601, US
Website: elmnthealth.com
Email: support@elmnthealth.com

We aim to respond to all privacy-related inquiries within 30 days.